We are committed to protecting the information we collect from you, which we use to enhance your experience of using this website. Here we outline the security measures taken to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

1. The data we collect from you

We collect information from you whenever you:

• communicate with us

•use our online client services

We may also give you the option of allowing us to use your contact information to let you know about new services and update you on our activities. All correspondence from us comes with an easy to use unsubscribe instruction and you can be removed from our lists at any time, although this can take up to 30 days to effect.

2. Security and encryption

The details held are stored on a secure server and are not shared with any third parties. Passwords are encrypted.

Staff of the call centre may share contact details in order to improve communication between team members. These details are stored in a secure server.

3. Cookies

A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site. The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what services are being used, and to make certain parts of the site function properly.

We use ‘cookies’ to allow certain form fields to be pre-filled once you complete any of our online forms.

If you have “disabled” the cookies file in your browser, you may experience technical problems with some parts of the site.

4. Website statistics and traffic data

We keep a record of traffic data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies you as an individual.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses “cookies” to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. We will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.